Barons Bus Inc. operates their programs and services without regard to color, race or national origin or disability; in accordance with Title VI of the Civil Rights Act 1964 and the American with Disabilities Act of 1990. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI or the ADA may file a complaint with Barons Bus Inc. For information on Barons Bus Title VI program and procedures, or to file a complaint please contact John Goebel
Phone: Call 888-378-3823 Ext 206. Para Espanol llame, 800-255-7688.
Barons Bus pledges to you, our passenger, a safe, reliable, and comfortable traveling experience. The linchpin in this promise is our dedicated, highly-trained, and courteous operators and support staff who, through clearly defined procedural and instructional manifests ensure a clean, comfortable, and safe ride in all situations, including emergencies. Outlined below is that manifest with a brief, step-by-step description of how we implement it.
I. You have the right to a safe ride, every time
Barons Bus is fully compliant with all vehicle regulation and traffic laws at both the Federal and State levels
Our operators are extensively trained
We have stringent measures in place to ensure that our vehicles meet all applicable safety requirements
Our operators and staff are able to clearly communicate and coordinate passenger boarding and alighting
II. You have the right to courteous, clean, and accessible service
Our vehicles are diligently cleaned and maintained daily
Our operators are specifically selected and trained to exhibit the utmost courtesy to you
We promise assistance for disabled persons throughout your traveling experience
Barons Bus shall not exhibit discrimination in any form, including price or carriage
III. You have the right to dependable service
Barons Bus guarantees on-time service with caveats for situations outside of our operator's control. This may include things like extreme weather conditions, road construction, or traffic congestion.
We will provide assistance (upon case review) regarding last-minute cancellations or following a material delay caused by the operator
We will provide reasonable compensation or rerouting in the event of overbooking, cancellation, or a material delay caused by the operator
IV. You have the right to timely, accurate communication
You have the right to have the most current information regarding our routes, schedules, and travel fares, including bus stop announcements.
Barons Bus will provide timely information on service delays and cancellations
Our operators and support staff will advise the passenger on pertinent information throughout their travel experience, and are experienced in advising further regarding terminals and online activity
V. You have the right to be heard
We have measures in place to handle and address any issues you may have regarding travel, baggage, package express, and accommodations for disabled persons
If you believe you have been discriminated against on the basis of color, race, nationality, religion, or disability, please read the notice; download, print, complete, and mail our Title IV form; and contact us immediately
We promise a diligent investigation and timely redress of your complaint
VI. You have a right to transparent safety measures
The Federal Motor Carrier Safety Administration advises that any travelers planning a bus trip or charter consider their safety before buying tickets from unregulated or unabiding carriers. Learn more at FMCSA's website here: FMCSA: Look Before You Book
The FMCSA provides a free mobile app called "SaferBus" so that you can review any bus company's safety record prior to buying a ticket or booking a group charter. The SaferBus app is available for free on iOS via the app store or on Android via the Google Play store. For more information, please see the FMCSA's FAQ
VII. You have the right to help stop human trafficking & sexual assault
Barons Bus operators and support staff are trained to recognize and report any potential or actual instances of human trafficking and sexual assault to the authorities
If you've witnessed something suspicious, our operators and support staff are able to coordinate and advise you accordingly. We strive to make reporting avenues known and available to every passenger passing through or near intercity terminals in order to empower them to report observable occurrences of human trafficking or sexual assault to the appropriate authorities.