Barons' COVID-19 Response

rider's guide

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The Barons Bus Lines Rider’s Guide

You've decided to ride like royalty! We are here to make your travel as stress-free as possible. The following sections describe the rules and regulations when traveling as a Barons Bus passenger.

Purchasing Your Ticket

  1. Online: Use the Bus Tickets page.
  2. Phone: Call our friendly bus ticket agents at 888-378-3823.
  3. Ticketing Locations: Tickets may be purchased in person at most of our ticketing locations.

Bus Transportation Rules and Expectations

Getting On the Bus. Please arrive at the bus stop 15 minutes prior to the departure time. Seating is on a first-come, first served basis. Please do not wait in cars if possible. For bus charters, bus stop and pick-up arrangements will be made at the time you rent the bus.

Along the Way. Our buses are equipped with wireless internet, air conditioning, an on-board restroom, reclining seats with headrests, footrests, and tinted windows. Feel free to bring reading material, radio headsets, and a small pillow for your comfort. Food and non-alcoholic beverages may be carried on board for personal consumption.

Electronic Devices. Radios, laptops, and other electronic items may be carried on board, provided they do not disturb fellow passengers and that headphones are used.

Disabilities. Customers with disabilities who need travel assistance should call (888) 378-3823 at least 48 hours prior to departure.

On-board Restrictions. All passengers should remain seated while the bus is in motion. For everyone’s safety and comfort, we ask passengers to follow certain restrictions while on board: No smoking. No alcohol. No illegal drugs. No weapons. No unruly behavior.

Company Privacy. Photography, video, or audio recording of Barons Bus personnel, equipment, or procedures is prohibited.

Animals. No dogs, cats, birds, or other animals will be transported. However, a service animal, trained for the purpose of accompanying a person with disabilities, will be permitted to travel with the person with disabilities at no additional charge.

Adverse Weather Conditions

Every effort will be made to maintain operations during adverse weather conditions, however, safety is our primary concern. Barons Bus reserves the right to delay or cancel service. Call for up to date weather information or follow us on Facebook for breaking news updates.

Child Travelers

We look after our younger travelers and for the safety of all kids who ride with us. We have a few important rules...

Things you need to know:
  • Children age 15 and under must be accompanied on the same bus by a parent, legal guardian, or another passenger at least 16 years old
  • Any traveler, regardless of age, occupying a seat must pay the applicable adult fare.
  • Travelers age 16 and up qualify as an adult when traveling.
Children ages 5 and Under:
One child less than 5 year old old may travel as a lap child, meaning "not occupying a seat, and may travel at no additional charge."

Child safety belts and seating options
Many of our buses have seat belts that can accommodate standard child car seats. You may use these with your own car seat if it can be attached using a seat belt, has been approved for use in a motor vehicle, and is used according to the manufacturer's instructions.

Child Safety Seats

Customers are welcome to use child safety seats on Barons. However, if the bus is full, the seat space may need to be purchased. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer’s instructions.

You are responsible for providing the strapping or webbing manufactured by an approved child seat manufacturer. An “Appropriate Booster Seat” is a secured insert seat designed to raise a child to the correct height for safely using a standard adult shoulder belt. A description of appropriate booster seats is available from the National Highway Traffic Safety Administration. You are also responsible for securing your child in the child seat.

Travelers with Disabilities (ADA)

How may we assist you?

Our goal is to make your travel on Barons Bus a safe, pleasant and convenient experience. Our drivers and friendly staffing are available to meet the needs of customers with disabilities. We provide assistance with boarding and de-boarding buses, luggage, transfers, stowage and retrieval of mobility devices. This service is provided during transfers, rest stops and other times as/when reasonably requested. We can help whether you are traveling alone or with a personal care attendant, using various mobility devices, or being accompanied by a service dog.

Keys to a Successful Trip

Assistance is available to customers with disabilities when they travel within the national network. There are three simple steps that will help us serve you:

  1. Contact Barons Bus at 1-888-378-3823 at least 48 hours prior to your departure. This is not required but suggested.
  2. Provide the phone operator information about your specific travel needs and schedule.
  3. Inform our employees and contractors of your needs during your trip.
Reasonable Modification

The Americans with Disabilities Act (ADA) became law in 1990, guaranteeing people with disabilities equal opportunity in employment, public accommodations and telecommunications. Title II of the ADA assures people with disabilities comparable transit services to those without disabilities.

Reasonable Modifications

Barons Bus makes reasonable modifications to its policies, practices, and procedures when the modifications are necessary to prevent discrimination on the basis of disability, subject to limitations listed below.

Barons Bus may deny a request for a reasonable modification on one or more of the following grounds:

  • Granting the request would fundamentally alter the nature of Barons Bus services, programs, or activities;
  • Granting the request would create a direct threat to health or safety;
  • Without the requested modification, the individual with a disability is able to fully use the entity’s services, programs, or activities for their intended purpose; or,
  • Granting the request would result in an undue financial or administrative burden to Barons Bus.

Requests for reasonable modifications may be submitted by contacting the Barons Bus Safety Director in any of the following ways:

By Mail:
Reasonable Modification
Safety Director
13315 Brookpark Rd, Brookpark, OH 44142

By Phone:
888-378-3823 Ext 300

By Email:

Assistance in Boarding

When you provide a 48-hour advance notice, we can better assist you. If you do not provide this notice, we will make every reasonable effort to help you if such an accommodation will not delay departure of the schedule on which you wish to travel.

Lift-equipped bus: When using a wheelchair lift-equipped bus, the combined weight of the customer and mobility aid cannot exceed 600 pounds. The mobility aid can be no more than 30 inches wide and 48 inches in height.

Traveling Alone or With a Personal Care Attendant (PCA)

You may travel alone on Barons Bus if you can travel independently and do not require assistance of a personal nature, which Barons Bus personnel are not required to provide. If you require assistance that we cannot provide, you may wish to include a personal care attendant (PCA) in your travel plans.

At Barons Bus, your attendant may be issued a 50 percent discounted ticket to travel with you. The Barons Bus PCA program is voluntary and not mandated by any federal regulations. Barons Bus reserves the right to invoke and/or modify program qualifications and qualification guidelines for participation in this program.

PCA program guidelines

  • Approval for participation in the PCA program is based on information received from the customer while making a reservation. The PCA’s name must be provided at this time.
  • Participation in the PCA program is based on assistance requested and not a customer’s disability.
  • Request for a PCA ticket cannot be combined with any other Barons Bus reduced fare offer which prohibits the issuance of such ticket.
  • Request for a PCA ticket must be made 24 hours prior to a customer’s time of departure.
  • If made in conjunction with a request for wheelchair lift-equipped bus service, the request for a PCA ticket must be made 48 hours prior to the beginning of a customer’s trip.
  • PCA must provide picture identification for ticket to be issued.
  • PCA must be capable of providing the assistance and be at least 12 years of age.
  • PCA must sign for tickets at the point of issuance.
  • PCA ticket will be issued for the entire length of trip.
  • If the PCA ticket is lost prior to departure or enroute, the PCA must purchase a new ticket at the applicable fare.
  • The customer and PCA must travel the entire trip together.
  • If an adult PCA is traveling with a minor who has a disability, the minor is charged a full adult fare.
Storing and Handling Your Mobility Aid

If you don’t want to travel seated in your wheelchair or mobility scooter, we can store it for you in the baggage compartment. Mobility aids such as canes and walkers can travel inside the bus with you but only if they can be safely stowed in the overhead compartment. Mobility Aids that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible.

The maximum dimensions for a mobility aid to go in the baggage compartment is 33” x 33” x 48”. The maximum weight for mobility aids is 200 pounds. Mobility aids that exceed either or both of these dimensions will not be accepted.

Ask a customer service agent for a claim check if your mobility aid is stowed in the baggage compartment. Assistive devices are not considered extra baggage and are transported free of charge unless you have more than one, in which case the second device would be considered additional baggage and subject to a charge.

Under the federal baggage tariff, if an item placed in the baggage compartment is damaged or lost, the maximum reimbursement of $250.00 is allowed per adult ticket purchased. To purchase excess valuation, ask a customer service agent at any of the terminals at the beginning of your trip. This applies to any mobility aids stored in the baggage bin.

Please arrive at the station or bus stop in plenty of time for us to store your wheelchair or mobility aid, which will help us get away on time.

Assistance at Rest Stops

When the bus is at a scheduled stop, you may request that our personnel and/or contractor assist you with any reasonable request.

Traveling With Your Service Dog

At Barons Bus, customers with disabilities accompanied by a service dog are welcome. The service dog is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service dog must ride in the bus within the customer’s space. The service dog may not travel in the aisle or occupy a seat. Barons Bus reserves the right to refuse passage to any service dog that poses a direct threat to the health and safety of other customers, Barons Bus personnel or contractors.

Oxygen / Respirators

Portable oxygen and respirators may accompany you on Barons Bus. A maximum of four (4) canisters may travel with the customer – two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5 inches in diameter and 26 inches in length. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while enroute. Oxygen canisters to be stored in the baggage compartment must be in protective cases with safety caps on the valves.

Reminder: Always keep your medicine with you. Do not leave it in your checked baggage.

Frequently Asked Questions

Why should I call Barons Bus 48-hours in advance of my trip?
With 48-hour advance notification, Barons Bus can meet the service needs of all customers with disabilities, including people who use wheelchairs. This advance notice allows us to prepare and make sure the necessary arrangements are in place to provide requested assistance. This is not required but suggested. If you do not provide 48 hours notice Barons Bus will make every reasonable effort to accommodate you without significantly delaying the bus schedule on which you wish to travel.

What is done with the information I provide?
Our phone operators will use the information about your travel needs and schedule to arrange assistance by company personnel or contractors at your point of departure, rest stops, and your final destination. Other transportation carriers involved in your trip will receive this information as well.

What if I need assistance during my trip?
Please notify Barons Bus of your need for assistance at each location. Even if you contacted us at 1-888-378-3823 Ext 1,  you must make Barons Bus or its contractors aware of your need for assistance throughout your entire trip.

Do I have to provide proof of my disability?
In accordance with federal regulations and in keeping with the company’s desire to foster positive relations with our customers, we do not require proof of disability.

Can I request priority seating?
Priority seating is available for the elderly and customers with disabilities. However, you may sit where your needs are best accommodated. The front bus seats located in the first row directly behind and across from the driver and the wheelchair securement areas are designated as priority seating. If these seats are occupied, the driver, other Barons Bus personnel and/or contractor may ask the seated customer to move. If the person occupying the seat refuses, he or she cannot be forced to move. You may sit in the next available seat and move to the designated seats as they become available.

Your Rights as a Customer

Upon request to Barons Bus personnel or its contractors, assistance will be provided to you for reasonable requests. Barons Bus is committed to protecting your rights. If you would like to speak to someone about your needs or rights as a Barons Bus customer, please call us promptly at 1-888-378-3823 Ext 1. If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please send a written statement to:

Barons Bus, Inc.
ADA Compliance Office
13315 Brookpark Road
Brookpark, OH 44142

Please include your ticket showing your travel itinerary, a detailed description of the incident, including: the bus schedule number, date, time and location, as well as the names(s) and/or description(s) of any Barons Bus personnel or contractors you believe did not provide you appropriate assistance.

To arrange assistance for travel within or originating on the Greyhound system, please call their Customers with Disabilities Travel Assistance Line at 1-800-752-4841. Here are other helpful Greyhound numbers:

Deaf/hard of hearing/TTY/TDD


ADA Compliance Corporate Office

Onboard Restrictions

All passengers should remain seated while the bus is in motion. For everyone’s safety and comfort, we ask passengers to follow certain restrictions while on board.

  • No smoking or chewing tobacco.
  • No alcohol.
  • No illegal drugs.
  • No objects defined as (or intended to be used as) a weapon. No guns, knives, sharp objects, or anything defined as a weapon will be allowed while riding Barons Bus scheduled services.
  • No physical or sexual contact with drivers or other passengers.
  • No unruly behavior.
  • No use of obscene, profane, or indecent language.
  • No hazardous materials (see restricted items).
  • No passenger is allowed to solicit for any contributions.
  • Do not open windows.
  • Shirt and shoes must be worn at all times.

Luggage Policy

Click the button below for more information on our Luggage Policy
Click to See Our Luggage Policy 

Lost Baggage or Items

Please click the button below to fill our Lost Baggage Form. Barons Bus is not responsible for lost, left, or stolen items.
Click to Fill The Lost Baggage Form

Prohibited Items

These items are prohibited on checked or carried baggage:

  • Ammunition
  • Animals (other than service animals)
  • Combustible liquids or materials (e.g. gasoline)
  • Compressed gases
  • Corpses
  • Cremated remains
  • Explosives or explosive materials (e.g. dynamite)
  • Firearms of all types (Ohio’s Concealed Carry Law will be enforced)
  • Fireworks
  • Flammable liquids
  • Hazardous or toxic materials (e.g. volatile chemicals, poisons, radioactive materials, etc.)
  • Large bulky items (e.g. furniture or extremely large boxes)
  • Materials with a disagreeable odor
  • Matches
  • Merchandise for resale
  • Protruding articles, or any unsecured articles including those in plastic or paper bags are prohibited
  • Vaporous materials (e.g. Pesticides)

Prohibited checked items (they CAN only be carried on board)

  • Electronic equipment (televisions, stereos, gaming devices, laptop computers, computers, etc.)
  • Film (flammable)
  • Perishable items (food)
  • Money
  • Prescription medication

If you are traveling beyond the Barons service with another carrier such as Greyhound, please check that company’s Prohibited Items List as it may differ from Barons.

Passenger Behavior

Disruptive passengers will not be tolerated on Barons Bus. Unruly behavior is unfair to other passengers and a distraction to the driver. In the event that a passenger is disruptive the driver will request that the problem passenger cease the behavior immediately. Passengers who continue objectionable behavior will be reported to the dispatcher (who may contact law enforcement officials) and be taken to the nearest public place and asked to leave the bus. Disruptive behavior may result in denial of future service.

Barons Bus Refund Policy

Our tickets are non-refundable, but Barons Bus will in some cases refund valid tickets. Tickets are valid up to time and date of travel. You may also have a valid ticket reissued for a fee . Ticket refund requests must be postmarked by date of travel. We ask that you mail your tickets with a letter explaining the reason for refund . Be sure to include your mailing address and a phone number where you can be reached if we have any questions.

There are no refunds on:

  • missing the bus
  • partial tickets
  • reissued and canceled tickets
  • partial group tickets (when multiple tickets are issued under one confirmation number)
  • delayed bus schedules (unless schedules are delay more than 12 hours; see extenuating circumstances below)
  • tickets with other carrier's name at the top

Extenuating circumstances include:

  • Immediate family death. Refund request must contain the family member's name, relationship to the customer, and a copy of obituary or death certificate.
  • Illness. Request requires a letter (on a licensed physician's letterhead) confirming that travel was not recommended on the travel date due to the customer's illness.
  • Jury Duty. Requires a copy of customer's jury summons.
  • Military Service. Requires a copy of customer's original orders.
  • Canceled or delayed bus schedule. If on another carrier, customer must provide documentation.

If your request is approved, a refund (less cancellation fees) will be issued in the form of a check. This process can take 4 to 6 weeks, depending on when we receive your request. Send refund requests to: Barons Bus, PO Box 31088, Independence, OH 44131


Barons Bus pledges to you, our passenger, a safe, reliable, and comfortable traveling experience. The linchpin in this promise is our dedicated, highly-trained, and courteous operators and support staff who, through clearly defined procedural and instructional manifests ensure a clean, comfortable, and safe ride in all situations, including emergencies. Outlined below is that manifest with a brief, step-by-step description of how we implement it.

I. You have the right to a safe ride, every time

  • Barons Bus is fully compliant with all vehicle regulation and traffic laws at both the Federal and State levels
  • Our operators are extensively trained
  • We have stringent measures in place to ensure that our vehicles meet all applicable safety requirements
  • Our operators and staff are able to clearly communicate and coordinate passenger boarding and alighting

II. You have the right to courteous, clean, and accessible service

  • Our vehicles are diligently cleaned and maintained daily
  • Our operators are specifically selected and trained to exhibit the utmost courtesy to you
  • We promise assistance for persons with disabilities throughout your traveling experience
  • Barons Bus shall not exhibit discrimination in any form, including price or carriage

III. You have the right to dependable service

  • Barons Bus guarantees on-time service with caveats for situations outside of our operator's control. This may include things like extreme weather conditions, road construction, or traffic congestion.
  • We will provide assistance (upon case review) regarding last-minute cancellations or following a material delay caused by the operator
  • We will provide reasonable compensation or rerouting in the event of overbooking, cancellation, or a material delay caused by the operator

IV. You have the right to timely, accurate communication

  • You have the right to have the most current information regarding our routes, schedules, and travel fares, including bus stop announcements.
  • Barons Bus will provide timely information on service delays and cancellations
  • Our operators and support staff will advise the passenger on pertinent information throughout their travel experience, and are experienced in advising further regarding terminals and online activity

V. You have the right to be heard

  • We have measures in place to handle and address any issues you may have regarding travel, baggage, package express, and accommodations for persons with disabilities
  • You may lodge complaints via phone at (888) 378-3833 or through our website at
  • If you believe you have been discriminated against on the basis of color, race, nationality, religion, or disability, please read the notice; download, print, complete, and mail our Title IV form; and contact us immediately
  • We promise a diligent investigation and timely redress of your complaint

VI. You have a right to transparent safety measures

  • The Federal Motor Carrier Safety Administration advises that any travelers planning a bus trip or charter consider their safety before buying tickets from unregulated or unabiding carriers. Learn more at FMCSA's website here: FMCSA: Look Before You Book
  • The FMCSA provides a free mobile app called "SaferBus" so that you can review any bus company's safety record prior to buying a ticket or booking a group charter. The SaferBus app is available for free on iOS via the app store or on Android via the Google Play store. For more information, please see the FMCSA's FAQ
  • In addition to the complaint options we've previously listed, you may also lodge complaints with the FMCSA via their toll-free hotline at (888) DOT-SAFT or (888) 368-7238 between the hours of 9:00am and 7:00pm EST, Monday through Friday. Passengers may also lodge complaints online at the National Consumer Complaint Database (NCCDB)

VII. You have the right to help stop human trafficking & sexual assault

  • Barons Bus operators and support staff are trained to recognize and report any potential or actual instances of human trafficking and sexual assault to the authorities
  • If you've witnessed something suspicious, our operators and support staff are able to coordinate and advise you accordingly. We strive to make reporting avenues known and available to every passenger passing through or near intercity terminals in order to empower them to report observable occurrences of human trafficking or sexual assault to the appropriate authorities.
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